Inovasi Pelayanan Akta Kematian di Kota Surakarta

Abstract

This research aims to analyze the "Besuk Apocalypse" service innovation using the innovation typology theory from Muluk, as well as the Levels and Categories of innovation from Mulgan and Albury (in Muluk: 2008). And to analyze the factors that influence public sector innovation using Suwarno's (2008) theory which consists of internal factors and external factors. The research method used is descriptive qualitative. Data collection techniques include interviews, documentation and observation. The sample collection technique was carried out using purposive sampling and snowball sampling. Data validity uses source triangulation techniques which are carried out by checking data obtained from several sources. Meanwhile, the data analysis technique uses an interactive analysis model consisting of data reduction, data presentation, and drawing conclusions. The research results show that the innovation in the service for recording death certificates for Besuk Apocalypse is included in the typology of service process innovation and service method innovation. The level of innovation based on the level of innovation is included in incremental innovation. And the level of innovation based on category is included in sustaining innovation. The factors that influence the innovation of the "Besuk Apocalypse" death certificate registration service at the Surakarta City Population and Civil Registration Department are vision and mission, infrastructure, human resources, finance, demographics, technology, politics and public awareness.